Privacy policy
PRIVACY POLICY
Hercules Supplements (Aust) Pty Ltd
ABN 45 651 597 269
Effective Date: 19 May 2026
Hercules Supplements (Aust) Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy applies to:
- our website;
- our products and services;
- customer accounts;
- marketing communications; and
- any interactions you have with us online or offline.
Our website is:
Hercules Supplements Australia
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect personal information including:
- your name;
- email address;
- phone number;
- billing and delivery address;
- payment and transaction details;
- account login details;
- purchase history;
- communications with us;
- marketing preferences;
- IP address;
- browser and device information; and
- website usage and analytics data.
We may also collect information you voluntarily provide when you:
- place an order;
- create an account;
- contact customer support;
- subscribe to marketing communications;
- enter promotions or surveys; or
- interact with us on social media.
You may choose not to provide certain information, however this may affect your ability to use some features of the website or receive our services.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information:
- directly from you;
- when you use our website;
- through cookies and analytics tools;
- from third-party service providers;
- from payment processors;
- from social media platforms; and
- from marketing and advertising partners where permitted by law.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
- process and deliver orders;
- provide customer service and support;
- manage your account;
- communicate with you about orders or enquiries;
- provide marketing communications where permitted;
- improve our products, services and website;
- personalise your website experience;
- conduct analytics and business reporting;
- detect fraud or security issues;
- comply with legal obligations; and
- enforce our Terms and Conditions.
4. MARKETING COMMUNICATIONS
Where permitted by law, we may send you marketing emails, SMS messages and promotional communications about products, offers and updates.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in emails;
- following the opt-out instructions in SMS messages; or
- contacting us directly.
We comply with the Spam Act 2003 (Cth) and will only send electronic marketing communications where we are permitted to do so.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- improve website functionality;
- remember your preferences;
- analyse website traffic;
- personalise content and advertising; and
- improve user experience.
Cookies may collect technical and browsing information including IP address, browser type, pages visited and session activity.
You can control or disable cookies through your browser settings, however some parts of the website may not function correctly if cookies are disabled.
6. GOOGLE ANALYTICS AND THIRD-PARTY SERVICES
We may use third-party services including:
- Google Analytics;
- Meta/Facebook advertising tools;
- payment gateways;
- email marketing providers; and
- ecommerce platform providers.
These services may collect information about your use of the website using cookies and similar technologies.
Google Analytics is provided by Google Australia and helps us analyse website traffic and user behaviour.
Information collected by these providers may be stored on servers located outside Australia, including in the United States and other countries.
By using our website, you consent to the collection and processing of information by these third-party providers in accordance with their privacy policies.
You can learn more about Google’s privacy practices here:
7. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
- payment processors;
- delivery and logistics providers;
- IT and website service providers;
- marketing and analytics providers;
- professional advisers;
- related entities;
- government or regulatory authorities where required by law; and
- other third parties where you consent or where permitted by law.
We do not sell your personal information to third parties.
8. OVERSEAS DISCLOSURE
Some third-party providers we use may store or process personal information overseas, including in:
- the United States;
- Europe; or
- other countries where our service providers operate.
We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws where required.
9. SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- secure servers;
- SSL encryption;
- password protection;
- restricted staff access; and
- secure third-party payment processing.
However, no method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.
10. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for:
- business purposes;
- legal obligations;
- dispute resolution; and
- enforcement of agreements.
When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
11. ACCESS AND CORRECTION
You may request access to the personal information we hold about you and request corrections if information is inaccurate, incomplete or outdated.
Requests may be made using the contact details below.
We may require identity verification before processing requests.
12. COMPLAINTS
If you believe we have breached Australian privacy laws or mishandled your personal information, you may contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner
or visit:
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.
15. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
Hercules Supplements (Aust) Pty Ltd
33 Flinders Parade, North Lakes Qld 4509
Australia
Email: info@herculessupplements.com.au
Website:
Hercules Supplements Australia