Black Friday 2025 FAQ
When does the Black Friday sale Start?
When does the Black Friday sale Start?
Our Black Friday sale begins at 6pm AEST on Wednesday 12th November, 2025
Do you offer returns or exchanges on Black Friday Purchases?
Do you offer returns or exchanges on Black Friday Purchases?
No, we do not offer returns or exchanges on any Black Friday sale items. All purchases made during this period are final. Please review your order carefully before completing your purchase.
Does the Sale apply to Subscriptions?
Does the Sale apply to Subscriptions?
Offers Not Valid on Subscription Items during Black Friday Sale.
How Does Buy 1 Get 1 Free Work?
How Does Buy 1 Get 1 Free Work?
When you add 2 one time purchase products to your cart you will receive the item of less value for free.
What happens if an item sells out during the sale?
What happens if an item sells out during the sale?
Once an items sells out, it may not be restocked until after the Black Friday promotion. We encourage customers to purchase early to avoid missing out.
How long will delivery take during Black Friday sale?
How long will delivery take during Black Friday sale?
Due to high demand, please allow extra time for order processing 1-2 weeks. Once Shipped it will be standard or express shipping depending on your preference at checkout.
Will I receive a confirmation email after I place my order?
Will I receive a confirmation email after I place my order?
Yes, you'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation once your order has been dispatched.
Can I change or cancel my order after its placed?
Can I change or cancel my order after its placed?
Due to high volume of orders during Black Friday, we are not able to make changes once an order is confirmed. Please double-check all details before completing your purchase.
What if I sign up for a Subscription during the Sale?
What if I sign up for a Subscription during the Sale?
When you sign up for a subscription during the sale you will continue to receive your product each month but you will only receive your second free item once.
How Do I apply my Discount Code
How Do I apply my Discount Code
Add all your desired products to you cart. Make sure you have even numbers to take advantage of the buy 1 get 1 free offer.
Enter your discount code in the ‘Gift card or discount code’ field at the checkout. Once your discount code is entered, press ‘Apply’. You can only use one discount
code per transaction.
Discount must be applied at checkout to be valid.
Can I use more than one discount code?
Can I use more than one discount code?
You can only use one discount code per transaction.
What payment methods do you accept?
What payment methods do you accept?
We accept: AfterPay, PayPal, Visa, Visa Debit, MasterCard, American Express, Shop Pay, Google Pay, Apple Pay.
Subscriptions: Afterpay is not accepted for any subscription orders.
Will the sale apply to my current subscription?
Will the sale apply to my current subscription?
All current subscriptions and new subscriptions are excluded from the sale.
Are free gifts subject to change?
Are free gifts subject to change?
Yes as they are subject to while stocks last and at the discretion of Hercules Supplements at the time of the Sale.
What If I have added in the wrong address?
What If I have added in the wrong address?
If you have made an error with your shipping address, please contact our Customer Service Team immediately via email orders@herculessupplements.com.au
If we are unable to amend your address before your order is dispatched, we will attempt to contact the courier and pass on a redirection request. Unfortunately, once a parcel is scanned into a courier network, we cannot guarantee a redirection request will be successful. If your parcel is returned back to us, we will be in contact with you to arrange redelivery. Please double check and triple check your address is entered correctly before confirming your order. Shipping fees may apply for redelivery.
What If I have a delivery Issue
What If I have a delivery Issue
If you have not received your parcel in the expected timeframe, please firstly check other locations around your property, and with other members of your household. Please also check if you have received a calling card, as this will indicate if your delivery was unsuccessful, or if your parcel has been taken to a collection point for pick up.
Alternatively, you may contact our Customer Service Team via email orders@herculessupplemets.com.au and we will get in touch with the courier.
How can I track my oder?
How can I track my oder?
A tracking link will be sent to you via email. Once your order has been processed, packed and prepared for dispatch you will receive your tracking information.
This tracking information will update as soon as your parcel receives the initial scans by the courier. From there, you can track your order in transit!